Frequently Asked Questions
Reservations
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Do I need to contact Boutique Air to confirm my reservations?
Provided you have purchased your ticket and have the confirmation number, it is not necessary to confirm your ticket. However, if you have any questions or concerns please feel free to call our customer service line at 415-418-6312. We are available daily between 3AM - Midnight Pacific Standard Time to answer any questions you might have.
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How will I receive my ticket confirmation?
When you book a ticket online at www.boutiqueair.com or over the phone with our customer service team, you will receive an email with your itinerary and a confirmation code unique to your order.
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Does Boutique Air have any Codeshare or Interline Partners?
Boutique Air has a codeshare agreement with United Airlines and an interline agreement with American Airlines. United MileagePlus members can earn award miles on eligible Boutique Air flights. To receive mileage credit, present your MileagePlus during the reservation process.
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Does Boutique Air have any baggage agreements with other airlines?
Boutique Air only has baggage agreements with United Airlines and American Airlines. Bookings will need to be made conjunctively via United.com or AA.com to ensure proper ticketing and routing of baggage transfers.
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What is your policy on ticket changes, cancellations, and refunds
Tickets bought directly from us via our reservation system:
Our policies depend on your fare type: refundable or non-refundable.
For non-refundable fares, changes and cancellations can be made prior to scheduled departure directly on www.boutiqueair.com or by calling Boutique Air customer service at 415-418-6312. We do not charge our passengers a service fee, therefore you will only be charged any difference in airfare. Changes are subject to availability. If cancelled, you may request a flight credit. All flight credits must be redeemed 90 days from the date of cancellation.
For refundable fares, changes and cancellations for a full refund can be made prior to scheduled departure directly on www.boutiqueair.com or by calling Boutique Air customer service at 415-418-6312. We do not charge our passengers a service fee, therefore you will only be charged any difference in airfare. Changes are subject to availability and refundable fares are not always available. If cancelled, you will receive the full monetary value of the refundable fare within 7-10 business days.
For both non-refundable and refundable fares not changed prior to scheduled departure, all money associated with the reservation is forfeited.
Tickets bought from a third party via travel agent or travel website:
You must connect with the third party agent to resolve any travel issues. Policies depend on your fare type: refundable or non-refundable.
For non-refundable fares, changes and cancellations can be made prior to scheduled departure only by contacting the third party agent. You will be charged any difference in airfare. Changes are subject to availability. If cancelled, you may request a Boutique Air flight credit from the third party agent. Credit approval depends on the third party. All flight credits must be redeemed 90 days from the date of cancellation.
For refundable fares, changes and cancellations for a full refund can be made prior to scheduled departure by contacting the third party agent. You will be charged any difference in airfare. Changes are subject to availability. If cancelled, you may request a refund for the full monetary value of the refundable fare from the third party agent.
For both non-refundable and refundable fares not changed prior to scheduled departure, all money associated with the reservation is forfeited. Boutique Air is not responsible for any extra service fees associated with third party bookings.
Pre-flight
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How do I get my boarding pass?
Boutique Air offers you the opportunity to print your boarding pass at home by visiting the company website and checking in under the 'Manage Reservation' tab. Additionally, passengers can check in online and access a mobile version of their boarding pass. Please note that passengers who print a boarding pass at home or elect to use a mobile pass still must see a Boutique Air agent at the airport at least 45 minutes prior to their flight for document and weight carriage verification.
Passengers can also simply check in at the ticket counter at their departure airport to receive a printed boarding pass.
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Where do I meet my flight?
For specific location for each departure city, please visit the information page of the departing airport in the Airport Information section accessible in the menu on the left of this page. For any questions regarding directions to the Boutique Air terminal, feel free to call Boutique Air customer service at 415-418-6312.
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What is an executive terminal?
At some locations, you will meet your flight at the executive terminal of your departing city. An executive terminal, sometimes called a fixed base operator (FBO) on the General Aviation side of the airport, is a provider of services for private aircraft and is generally located at or near an airport. For more information on your departing terminal, please visit the information page of the departing airport in the Airport Information section accessible in the menu on the left of this page, or call Boutique Air customer service at 415-418-6312.
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How early do I have to check in/arrive at the airport?
Passengers must check in with the Boutique Air representative 45 minutes prior to scheduled departure time, at these locations:
Boston Massachusetts (BOS)
Massena New York (MSS) Passengers must check in with the Boutique Air representative 30 minutes prior to scheduled departure time, at these locations:
Pendleton Oregon (PDT)
Portland Oregon (PDX)
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How do I get to the airport?
For more information on how to get to your departing terminal, please visit the information page of the departing airport in the Airport Information section accessible in the menu on the left of this page, or call Boutique Air customer service at 415-418-6312.
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How do I know if my flight is delayed?
You can find flight status information in our Flight Status page.
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What if I miss my flight?
If you miss your flight, you will likely need to purchase a new ticket with Boutique Air or another airline to reach your destination. Your fare may or may not be refunded depending on the type of ticket that you purchased.
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What type of documents do I need for boarding?
All passengers must have proof of positive identification with a name that matches their ticket reservation. Federal and state-issued identification is required for passengers over the age of 18 as mandated by the TSA.
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Do you offer TSA Pre-Check?
Yes, Boutique Air participates in the TSA's Pre-Check program. The online booking tool at boutiqueair.com provides a field to input a passengers Known Traveler Number (KTN) for expedited screening at the airport. For more on the TSA's Pre-Check program, visit tsa.gov/precheck.
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Are there age restrictions for children traveling along?
Children of all ages are welcome. A child under two years of age is considered an infant and will fly free if seated in your lap.
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What are the procedures for Unaccompanied Minors?
Unaccompanied children who have reached their seventh (7th) birthday, but not their fifteenth birthday will be carried as long as an Unaccompanied Minor Form is filled out by the parent or responsible adult when the child is brought to the ticket counter. The parent or responsible adult is required to remain in the vicinity of the ticket counter until the flight is airborne. The parent or responsible party meeting the unaccompanied child at his or her destination must be at the airport when the flight that the unaccompanied child is on lands and present valid identification that matches the Unaccompanied Minor Form prior to the child being released. Below are some additional rules and restrictions:
* Boutique Air does not charge a fee for this service.
* Unaccompanied minors can only travel on flights operated by Boutique Air.
* Boutique Air does not offer unaccompanied minor service connecting to or from other flights; be they on Boutique Air or another carrier.
* This service is only offered on DIRECT, NONSTOP Boutique Air flights.
* Children younger than 7 years of age are unable to travel as unaccompanied minors, even if they are flying with an older unaccompanied child.
* Unaccompanied minor service is not available for children ages 15 and older. Young adults ages 15-17 may travel alone on any Boutique Air flight.
* If the youngest traveler is 7 - 14 years old and the oldest traveler is 15 - 17 years old, the younger traveler is still considered an unaccompanied minor and will be required to use our unaccompanied minor service and adhere to the guidelines mentioned above.
* Boutique Air is not able to provide TSA gate passes at this time. Only ticketed passengers holding a valid boarding pass will be allowed thru TSA Security Checkpoints.
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What is available for passengers with special needs?
If you need assistance at the airport due to a disability, please call 415-418-6312 at least 48 hours before your flight so that every effort can be made to make your experience as smooth as possible.
Seating
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Are seats assigned?
Seats are not assigned when you make your reservation. Seats will be assigned at flight time.
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How many people will be on my flight?
Typically, aircraft used by Boutique Air seat between 8 and 9 passengers.
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I'm traveling with a group. Can we sit together?
We will do our best to accommodate any group seating requests, but we do recommend that groups traveling together book their tickets together.
Travel experience
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Food and Beverage Policy:
Boutique Air offers a small selection of snacks and beverages on our flights. Beverages include: Water, Sprite, Coffee and Tea. Alcoholic beverages are not served or permitted on a Boutique Air flight. Passengers are not permitted to be intoxicated, serve themselves or consume alcoholic beverages aboard a Boutique Air flight. Violation of this could result in not being permitted to fly on future Boutique Air flights.
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I left an item on a flight, how do I get it back?
Please call us at 415-418-6312 so that every effort can be made to return your belongings.
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Traveling with animals
Small/lap-sized animals are allowed on board at no additional charge and must be placed in a soft-sided carrying case for carriage on the passenger's lap for the duration of the flight. These animals must remain in the carrier for the entire flight. Service Dogs/ Law Enforcement Dogs must be wearing a Service Dog collar, leash, vest and/or badge. The leash and collar must be a short, quick-release system. Service Dogs/Law Enforcement Animals will sit on the floor beneath the legs of their owner/LEO. No animals are allowed to sit on a seat at any time.
Emotional Support Animals will only be allowed on the aircraft when approved by the Pilot in Command based on space available and allergies of the other passengers have been considered. No Large Dogs or Animals that are not legitimately prescribed Emotional Support Animals will be allowed on board. The policies and animal size considerations are described by the U.S. DEPARTMENT OF TRANSPORTATION. Things to know before your pet can travel from the DOT -
How to buy a voucher?
For your ease of mind, and to give you the best value, Boutique Air offers booklets of 10 flight vouchers for purchase at a discounted fixed price. To purchase a book of vouchers, log in to your boutiqueair.com account (or sign up if you don't have an account yet). Navigate to MY VOUCHERS in the top bar menu, and click the Buy a voucher button. You will then be able to choose the route you want to use the vouchers for and purchase the vouchers directly from that page.
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Pricing:
Between Massena and Boston: Voucher base price: $144 Regular price for book of 10: $1440 Discounted price for book of 10: $891 -
Voucher rules:
Vouchers are only valid for one-way, single-use travel. Vouchers are valid for one year after the date of purchase. Vouchers are subject to availability and are not exchangeable or refundable. Vouchers can be purchased online by creating an account or by logging into your existing Boutique Air account.
Boutique Air is not responsible for vouchers that are lost, stolen, destroyed or used without purchaser's permission.
Vouchers
Complete Cancellation Policy
Category | Ticket Type | Scenario | Policy |
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Passenger Cancellation/Change* | Refundable | Cancel Flight | You may cancel your reservation at any time for a full refund prior to your scheduled departure. |
Change Flight | You can change your flight at any time prior to your scheduled departure subject to rates and availability | ||
Missed Flight | Tickets are no longer refundable after the departure of your scheduled flight. | ||
Non-Refundable | Cancel Flight | Your reservation is not eligible for a refund if canceled. | |
Change Flight | You may change your flight at any time prior to your scheduled departure with no change fee subject to rates and availability. | ||
Missed Flight | Missed flights are not eligible for refunds. | ||
Connecting Flight Late | All Ticket Types | Connecting Flight Late, Missed Boutique Air Flight | Your reservation may be changed to the next available flight with no change fee subject to rates and availability. |
Boutique Air Cancellation/Delay | Out of Our Control (Weather, Airport Delays) |
Flight Cancelled | Your reservation may be cancelled for a full refund or changed to the next available flight. |
Major Flight Delay (Over Three Hours) | Your reservation may be cancelled for a flight credit, full refund, or changed to the next available flight | ||
Flight Diverted to Another Airport | You will be offered shuttle service from/to the airport at no cost. | ||
Our Responsibility (Maintenance, Schedule Change) |
Flight Cancelled | Your reservation may be changed to the next available flight with no change fee, or cancelled for a full refund. Boutique Air will provide you with available amenities where possible. | |
Major Flight Delay (Over Three Hours) | Your reservation may be cancelled for a full refund. |
* Note: Boutique Air allows a reservation made seven days or more prior to the flight’s scheduled departure time to be cancelled within 24 hours of booking without penalty, regardless of the type of ticket purchased.
Still have questions?
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Contact a BA Representative:
- International:
- 415-418-6312
You can also reach us via chat by clicking on the "We Are Here!" Icon on the bottom of your screen.
Inquiries will be answered within 24 hours.
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