Frequently Asked Questions

Reservations

  • Do I need to contact Boutique Air to confirm my reservations?

    Provided you have purchased your ticket and have the confirmation number, it is not necessary to confirm your ticket. However, if you have any questions or concerns please feel free to call our customer service line at 855-268-8478. We are available daily between 3AM - Midnight Pacific Standard Time to answer any questions you might have.

  • Are printed tickets needed?

    Printed tickets are not necessary. You should have received a confirmation code upon purchasing your ticket. This code is all you need when you get to the airport.

  • How will I receive my ticket confirmation?

    When you book a ticket online at www.boutiqueair.com or over the phone with our customer service team, you will receive an email with your itinerary and a confirmation code unique to your order. You may request a faxed copy by calling our customer service team at 1-415-449-0505.

  • What is your policy on ticket changes, cancelations, and refunds

    Tickets bought directly from us via our reservation system:

    Our policies depend on your fare type: refundable or non-refundable.

    For non-refundable fares, changes and cancellations can be made prior to scheduled departure directly on www.boutiqueair.com or by calling Boutique Air customer service at 1-855-268-8478. We do not charge our passengers a service fee, therefore you will only be charged any difference in airfare. Changes are subject to availability. If cancelled, you may request a flight credit. All flight credits must be redeemed 90 days from the date of cancellation.

    For refundable fares, changes and cancellations for a full refund can be made prior to scheduled departure directly on www.boutiqueair.com or by calling Boutique Air customer service at 1-855-268-8478. We do not charge our passengers a service fee, therefore you will only be charged any difference in airfare. Changes are subject to availability and refundable fares are not always available. If cancelled, you will receive the full monetary value of the refundable fare within 7-10 business days.

    For both non-refundable and refundable fares not changed prior to scheduled departure, all money associated with the reservation is forfeited.

    Tickets bought from a third party via travel agent or travel website:

    You must connect with the third party agent to resolve any travel issues. Policies depend on your fare type: refundable or non-refundable.

    For non-refundable fares, changes and cancellations can be made prior to scheduled departure only by contacting the third party agent. You will be charged any difference in airfare. Changes are subject to availability. If cancelled, you may request a Boutique Air flight credit from the third party agent. Credit approval depends on the third party. All flight credits must be redeemed 90 days from the date of cancellation.

    For refundable fares, changes and cancellations for a full refund can be made prior to scheduled departure by contacting the third party agent. You will be charged any difference in airfare. Changes are subject to availability. If cancelled, you may request a refund for the full monetary value of the refundable fare from the third party agent.

    For both non-refundable and refundable fares not changed prior to scheduled departure, all money associated with the reservation is forfeited. Boutique Air is not responsible for any extra service fees associated with third party bookings.

Seating

  • Are seats assigned?

    Seats are not assigned when you make your reservation. Seats will be assigned at flight time.

  • How many people will be on my flight?

    Typically, aircraft used by Boutique Air seat between 8 and 20 passengers.

  • I'm traveling with a group. Can we sit together?

    We will do our best to accommodate any group seating requests, but we do recommend that groups traveling together book their tickets together.

Pre-flight

  • Where do I meet my flight?

    For specific location for each departure city, please visit the information page of the departing airport in the Airport Information section accessible in the menu on the left of this page. For any questions regarding directions to the Boutique Air terminal, feel free to call Boutique Air customer service at 1-855-268-8478.

  • What is an executive terminal?

    At some locations, you will meet your flight at the executive terminal of your departing city. An executive terminal, sometimes called a fixed base operator (FBO), is a provider of services for private aircraft and is generally located at or near an airport. For more information on your departing terminal, please visit the information page of the departing airport in the Airport Information section accessible in the menu on the left of this page, or call Boutique Air customer service at 1-855-268-8478.

  • How early do I have to check in/arrive at the airport?

    Passengers must check in with the Boutique Air representative 45 minutes prior to scheduled departure time, at these locations:

    Alliance, NE (AIA)

    Alamosa, CO (ALS)

    Atlanta, GA (ATL)

    Chadron, NE (CDR)

    Cortez, CO (CEZ)

    Denver, CO (DEN)

    Greenville, MS (GLH)

    Los Angeles, CA (LAX)

    Merced, CA (MCE)

    McCook, NE (MCK)

    Minneapolis, MN (MSP)

    Muscle Shoals, AL (MSL)

    Nashville, TN (BNA)

    Oakland, CA (OAK)

    Phoenix, AZ (PHX)

    Show Low, AZ (SOW)

    Thief River Falls, MN (TVF)

    Passengers must check in with the Boutique Air representative 30 minutes prior to scheduled departure time, at these locations:

    Albuquerque, NM (ABQ)

    Carlsbad, NM (CNM)

    Clovis, NM (CVN)

    Dallas, TX (DFW)

    Moab, UT (CNY)

    Pendleton, OR (PDT)

    Portland, OR (PDX)

    Salt Lake City, UT (SLC)

    Silver City, NM (SVC)

    Vernal, UT (VEL)

  • How do I get to the airport?

    For more information on how to get to your departing terminal, please visit the information page of the departing airport in the Airport Information section accessible in the menu on the left of this page, or call Boutique Air customer service at 1-855-268-8478.

  • How do I know if my flight is delayed?

    You can find flight status information in our Flight Status page.

  • What if I miss my flight?

    If you miss your flight, you will likely need to purchase a new ticket with Boutique Air or another airline to reach your destination. Your fare may or may not be refunded depending on the type of ticket that you purchased.

  • What type of documents do I need for boarding?

    All passengers must have proof of positive identification with a name that matches their ticket reservation. Federal and state-issued identification is required for passengers over the age of 18 as mandated by the TSA.

  • Are there age restrictions for children traveling along?

    Children of all ages are welcome. A child under two years of age is considered an infant and will fly free if seated in your lap.

  • What are the procedures for Unaccompanied Minors?

    Unaccompanied children who have reached their seventh (7th) birthday, but not their fifteenth birthday will be carried as long as an Unaccompanied Minor Form is filled out by the parent or responsible adult when the child is brought to the gate. The parent or responsible adult is required to remain at the gate until the flight is airborne. The parent or responsible party meeting the unaccompanied child at his or her destination must present valid identification that matches the Unaccompanied Minor Form prior to the child being released. Below are some additional rules and restrictions:

    * Boutique Air doesn't charge a fee for this service.

    * Unaccompanied minors can only travel on flights operated by Boutique Air.

    * Boutique Air does not offer unaccompanied minor service connecting to or from other airlines' flights.

    * Children younger than 7 years of age are unable to travel as unaccompanied minors, even if they are flying with an older unaccompanied child.

    * Unaccompanied minor service is not available for children ages 15 and older. Young adults ages 15-17 may travel alone on any Boutique Air flight.

  • What is available for passengers with special needs?

    If you need assistance at the airport due to a disability, please call 1-415-449-0505 at least 48 hours before your flight so that every effort can be made to make your experience as smooth as possible

Travel experience

  • Food and Beverage Policy:

    A selection of snacks and beverages is available for purchase in most Boutique Air flights. In-flight food service may vary depending on the route flown.

  • I left an item on a flight, how do I get it back?

    Please call us at 1-415-449-0505 so that every effort can be made to return your belongings.

Vouchers

  • How to buy a voucher?

    For your ease of mind, and to give you the best value, Boutique Air offers booklets of 10 flight vouchers for purchase at a discounted fixed price. To purchase a book of vouchers, log in to your boutiqueair.com account (or sign up if you don't have an account yet). Navigate to MY VOUCHERS in the top bar menu, and click the Buy a voucher button. You will then be able to choose the route you want to use the vouchers for and purchase the vouchers directly from that page.

  • Pricing:

    Between Silver City and Albuquerque:
    Voucher base price: $59
    Regular price for book of 10: $590
    Discounted price for book of 10: $531
    Between Clovis and Dallas:
    Voucher base price: $119
    Regular price for book of 10: $1,190
    Discounted price for book of 10: $1,071
  • Voucher rules:

    Vouchers are only valid for one-way, single use travel. Vouchers are valid for one year after date of purchase. Vouchers are subject to availability, and are not exchangeable or refundable. Vouchers can be issued by email or shipped to the address specified at time of purchase. Boutique Air is not responsible for vouchers that are lost, stolen, destroyed or used without purchaser's permission.

Complete Cancellation Policy


Category Ticket Type Scenario Policy
Passenger Cancellation/Change* Refundable Cancel Flight You may cancel your reservation at any time for a full refund prior to your scheduled departure.
Change Flight You can change your flight at any time prior to your scheduled departure subject to rates and availability
Missed Flight Tickets are no longer refundable after the departure of your scheduled flight.
Non-Refundable Cancel Flight Your reservation is not eligible for a refund if canceled.
Change Flight You may change your flight at any time prior to your scheduled departure with no change fee subject to rates and availability.
Missed Flight Missed flights are not eligible for refunds.
Connecting Flight Late All Ticket Types Connecting Flight Late, Missed Boutique Air Flight Your reservation may be changed to the next available flight with no change fee subject to rates and availability.
Boutique Air Cancellation/Delay Out of Our Control
(Weather, Airport Delays)
Flight Cancelled Your reservation may be cancelled for a full refund or changed to the next available flight.
Major Flight Delay (Over Three Hours) Your reservation may be cancelled for a flight credit or changed to the next available flight.
Flight Diverted to Another Airport You will be offered shuttle service from/to the airport at no cost.
Our Responsibility
(Maintenance, Schedule Change)
Flight Cancelled Your reservation may be changed to the next available flight with no change fee, or cancelled for a full refund. Boutique Air will provide you with available amenities where possible.
Major Flight Delay (Over Three Hours) Your reservation may be cancelled for a full refund.

* Note: Boutique Air allows a reservation made seven days or more prior to the flight’s scheduled departure time to be cancelled within 24 hours of booking without penalty, regardless of the type of ticket purchased.

Still have questions?

  • Contact a BA Representative:

    International:
    1-855-268-8478

    You can also reach us by email at info@boutiqueair.com

    Email Inquiries will be answered within 24 hours.

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